Just departing on the first leg to Nairobi. Wow it has been the most difficult process. I bought the tickets this past July on a site called Snaptravel. The tickets were around $700! At present they are $4500. Well the reason they are cheap is because they have zero customer service! The flight wet “disrupted” and that must have slid us into the deep dark corners of their dirty cubby in India, no offense to my Indian friends, especially Shirley.
I have been on hold for hours, endless emails, texts, robot messaging etc. Booked on KLM and Delta. Also hours trying to get a human and I never did. The flights were rebooked so I could print an Itinerary but if I emailed it or downloaded it reverted to the old flights!!!
We also had to get PCR Covid tests, results arrived at 4:30am today! Took the test on Wed as directed. Has to be 96 hours before we land in Kenya. Went through two E-Visa agencies to get the visa for Kenya. First one never came through. Today we arrived very early for check in since we could not check in on line, sometimes it even said that there was no reservation at all! At the ticket counter they found our flights, checked our passports and then asked for the QR for tracing. We had it but they wanted to see our names on it. After spending an hour trying to find the email, reapplying twice, the agent realized that the QR code does t have our maimed on anyway. Wow so disorganized! And no seat assignments, which the agent insisted that we have before we fill out the QR code! They were wrong!
So now an hour and a half to Salt Lake City, hour layover then 10 hours to Amsterdam, three hour layover and eight more hours to Nairobi, arriving at 10 pm on Sat. We will be picked up by a fellow Rotarian